After you used the $420 credit of course?
Common theme with Druff, its always someone else's fault. I dont doubt for a minute that they were possibly rude with you on the phone after giving you misleading information accidently. Here's a noble thought, maybe you should have found sometime in the course of a year to use a ticket that you canceled in the first place. The VP was exactly right, no other airline in the world will allow you to cancel a ticket and then sit on it for 18 months with no fee associated with that transaction. I know i know "but they told me i could." You are obviously a smart man, if something is too good to be true it probably is!
Lets just forget the 10 months where you did nothing. And lets just assume that you honestly tried calling in morning, noon, and night for 2 months........................Originally Posted by Dan Druff
What if when you called in after 10 months they said they could not extend this credit any longer per company policy? Would you have just ate it, sold it for a discount, or what? It just seems to me that the $100 you lost out on isnt really that big a deal in the whole scheme of things. the SW ticket was probably far and away $100 cheaper then a competing airline anyways when you figure in bag fees and what not.
Seriously, honestly spare me the response that says "I am the customer, they told me they would do something and they should honor that." Mistakes happen bro, life happens. Druff has what i call the poor ghetto black person syndrome. Believe it or not, the world does not owe you!
I apologize if this entire response seems tiltish, but its a pet peeve of mine when people complain and feel like business' owe them for some reason. Im the guy who when his order at dinner is slightly screwed up, if its something i can stomach i just eat it anyways. Going off on monkey tilt about every little thing isnt healthy. Just roll with the punches, take your lumps sometimes.