JEW Make the Call: Whole Foods Thanksgiving Edition

[BCR]

No they didn’t plan it or schedule it well. But that does nothing for me when I’m not dealing with the district manager in front of me and it’s my fault I’m late.



I am never leaving without that dinner. I have a handful of low wage employees who have to open some shit. If I can’t make it rain for them and have them throwing in some extra shit, then I have learned nothing in this life. Like if my alternative is trying to have to find carry out thanksgiving dinner for a dozen people on Thanksgiving afternoon I’m going to get those people to give me that shit even if I have to pay a huge idiot tax for being late.

I mean I am just starting with I’m an asshole. I’m late. My fault. What is it going to take for me to get that food? Little Johnny wants you home, but he wants you home 15 minutes later with a new Xbox. I am getting that shit every fucking time

[simpdog]

IMO they should have been there before 1

That being said at 12:45 the store should have been calling him to remind the store closes at 1 and his order was ready.

Definitely think the employees took the meal. Jackpot for likely 2 of them that split it.

[Daly]

1:03 is not late for a $500 order that was pre paid and you know the guys going to be there. Picking up at 1 with a hard close time of 1 is idiotic.

You're fucking with someone's family here.

I would be heated

[Daly]

Guy deserves $500 back, fuck any gift cards.

Should of never been an option to pick up at 1 with a hard closing time Of 1. Good for the manager for trying to get her employees out of there on a Holliday but this is on the company.

Saw he got refunded the $$. Whatever they want to do to make it up to him. If its 0.0 I would expect hard feelings and a lost customer.

Also - i would have never of left on thanksgiving. Call the cops lady - you stealing from me. I paid for the food sort of thing. Id make the cop try and tell me to leave and eventually its going to be easier for her to just bring out the food

[themanwho]

Before Druff comes in with the followup, I'd like to predict that the district manager gave his buddy gift cards or something as a reward for complaining.

[BedWetterBettor]

Why is it always the STORE'S FAULT when YOU are late and arrive in a huff??? I'm with the Store once again, you left late and they were closed. You don't get special treatment!

I can give you SOOOO many stories about Casino Buses screwing me over royally and even one when I recorded them in the WRONG and they STILL wouldn't Budge!!!

It was one of those daily buses to a decent size Casino on the East Coast(not in AC).

This company was fairly new with its route to this casino and were clearly still working the bugs out(traffic, loafers, stragglers, bus bonus hack abusers, etc.)

At this point, I was a regular rider and the driver knew me. The posted departure time on the Casino's Bus Screen was 5:45 PM, this is also listed on the Bus Company's Bus Schedule Pamphlet!

I decided to use the restroom at 5:35 PM before heading to the bus area as the Bathroom on the bus is incredibly small and usually smells bad. It took me EXACTLY 3 minutes to take a piss, wash & dry my hands and walk over to where the Bus was Suppose to be waiting!

I get there and there's NO BUS, No line of people waiting and I walk over to the sign where it says 5:45 departure time and then DEPARTED next to this bus company's name!!! It is now 5:41 PM.

I go to the casino customer service and tell them what happened. They TRY to call the bus company/driver and have them come back, but tell me "Sorry, they are already on the highway and can't turn back!"

So I have to pay $90 for an Uber home and the next morning tell the "Owner" of the company what happened.

She contends the bus left at the specified departure time of 5:35 PM.

I reminded her that the posted time on both the schedule and the board at the Casino was 5:45 PM and it has ALWAYS been 5:45 PM as many times as I've taken the bus!

She retorts "Well that can change if the driver arrives early, they have the discretion to Leave early as well!"

I then said "How are we to know that if it's not Clearly Written or Stated???"

She says "You can ask the driver for the exact departure time!"

I reply "Does the driver own the Bus?"

"No"

"Ok and does the Driver own the Company???"

"No"

"Then why is the Driver making rules at their leisure that cost us Hundreds of dollars in unnecessary expenses?"

"They have the right to leave early if they tell the passengers"

I once again state "I was never told this and any time I ride THIS bus with THIS driver, they leave at 5:45 PM regardless of when they arrive as posted on both the Departure screen and Pamphlet YOUR COMPANY prints!"

She makes a half hearted attempt to apologize, then tells me "You should ALWAYS show up 15 minutes prior to departure time just in case..."

I then get a little miffed and say "In case? In case what? They decide to sneak out early and not do their job? In case they decide to screw up my whole trip so they can get home 5 minutes early? In case they want me to Lose another $100??"

**We go back and forth on this and ultimately she refuses to Refund my Bus ticket or Reimburse my Uber expense**

So I took to social media, but the company was so small at that point the only replies were from her! I also obtained recording of the Same Driver clearly stating the Bus leaves at 5:45 PM and posted it on their FB page and they went "hurr hurr it's on a different day so it doesn't apply to the day of the incident"

Anyways, who do JEW think is right and wrong in this tale of the Bus Bool Sheeit???

[Sloppy Joe]

If a hard cutoff of 1 is unaccetpable to Druff (and possibly others here) how late should Whole Foods have stayed open on a holiday to accommodate the tardy bum?

Would he have felt different about 1:10? 1:15? 1:30?

Incredible how some adults walk through life with such a sense of entitlement.

[Dan Druff]

If a hard cutoff of 1 is unaccetpable to Druff (and possibly others here) how late should Whole Foods have stayed open on a holiday to accommodate the tardy bum?

Would he have felt different about 1:10? 1:15? 1:30?

Incredible how some adults walk through life with such a sense of entitlement.

Solution: Don't schedule a pickup window to end at the moment you close. If you want to close at 1, end it at 12:30. If you want to close at 1:30, end it at 1. That solves the entire problem. The guy getting there at 1:30 for his 12-1pm window has much less of a complaint than the guy getting there at 1:01.

No point to discuss 1:10 or 1:30 if the manager admitted they put everything away and locked the doors by 1pm sharp.

If you were the district manager, would you have agreed this was managed properly? Or would you have congratulated them for costing the store $1000 in sales (note that there were TWO people who came less than 10 minutes after 1pm, both with expensive orders), and for possibly losing customers for life?

Locking the doors at the moment the pickup window ends for expensive prepaid orders is straight up retardia, and anyone who makes such a decision should be demoted to grabbing carts in the parking lot.