Some light reading:
Wells Fargo employee: "It was a real shit show over there"
Pocohantas to grill Wells Fargo CEO John Stumpf on September 20
Wells Fargo to "eliminate sales goals", but for some reason won't be doing it until January 1.
CEO John Stumpf won't step down
This whole story really bothers me.
Wells Fargo fired 5300 people for this over a period of 5 years. This means that upper management had to be well aware of what was going on. They can't plead ignorance when over 5,000 people were fired over a period of time for the same offense.
While a Wells Fargo apologist could claim that the firings were indicative that management always took the problem seriously, I assert it means it opposite. Instead, it is clear that Wells management knew that the company had an environment full of illegal activity as a result of unrealistic sales goals, but preferred to take the approach of only firing those who got caught. That is, I'm sure they were well aware that far more than 5300 people were pulling these fake account shenanigans, but looked the other way as long as those people dodged official complaints.
Since upper management had to know about this, and took no action to stop it for 5 years, there should be serious penalties involved, both criminal and civil. The $185 million fine is a slap on the wrist to Wells Fargo (and that money all goes to the government -- victimized customers don't gain anything from this fine!)