Quote Originally Posted by Dan Druff View Post

1) WHY has Lock been unable to directly state the cashout policy regarding transfers, and WHY have they not been able to communicate this policy to the 5 or so customer service reps answering e-mail. You might say, "Lock is incompetent with customer service", but do you really believe that incompetence is the answer for 3 weeks of failing to address this simple, while the site literally burns to the ground? Do you really think your boss Jennifer is that stupid?

2) WHY have the canceled cashouts not been reinstated? It takes about 5 minutes per account to do this. It has been 3 weeks. Given the importance of this issue, why wouldn't Lock invest a few hours and solve this?

3) WHY are all cashout methods for non-US players so slow? We heard the excuse about Skrill and their supposed limits. But why is every single method of payout so slow? If you want to blame it on the "backlog" caused by these supposed mass cashouts by shady affiliates, have you seen a single piece of evidence to support this?

4) WHY did Lock promise a new 2+2 rep to replace Shane, but this individual dropped one terrible and useless post, and completely vanished? Does your company not care to address all of these very serious matters on the world's biggest poker forum? How can you explain this other than an inability to answer questions truthfully, and a further inability to sell convincing lies?

5) WHY is the Portugal trip still being covered up? We all know it happened. There can no longer be excuses about "unwanted guests" crashing the event, since it's finished. Yet every single attendee of the event is under strict orders not to talk about it. Why is that, if the trip was not taken with player funds? What is there to hide?

6) WHY have we not heard any statements yet from Jennifer Larson herself? It seems that Lock only communicates through low-level slugs, so this way they can blame the messenger if their statements are proven to be untrue. Can you explain why Jennifer has not agreed to any interviews by an unbiased third party?

7) WHY does Lock refuse to answer questions about the Girah scandal, two years after-the-fact? They were caught being complicit in one of their own pros cheating a major contest. We have never received sufficient answers about this. There is no lawsuit filed anywhere. WHY can't we get closure here?

8) WHY doesn't Lock attempt to satisfy the 2+2 community, in order to get their high-producing ads back on the site? Does Lock hate money? Or do they realize they can't satisfy the community with lies and obfuscation?
1.) I think the current cashout policy has been stated a few times. Goes something like this one:

"In accordance to our END USER LICENSE AGREEMENT, on said site it is not permitted to cashout funds received via transfers from other players:
a. A receiving User agrees that they may only use the funds from an account transfer to play the Games and not for any other purpose.
b. Users cannot cash out funds directly received from a transfer.
We therefore ask that you do not submit said cashout request and that you continue playing the received funds at our tables."

Think the policy is pretty similar currently.

2.) Unless I have missed something, I think the cashouts that where canceled where the accounts involved in the mis-use of the transfer policy. I also think anyone who had mistakenly had there transfer canceled has been moved to the front of the cashout line.

I have answered the rest of the questions over here if you want to read the rest, or ask any legit questions: http://www.pokerforums.org/online-po...tml#post308364