Bovada's Phone Verification not working. Withdrawals and updates to Profile not allowed until Phone Verification is working. Bovada working on the issue but its been 2 weeks now. Anyone having the same issue?
Printable View
Bovada's Phone Verification not working. Withdrawals and updates to Profile not allowed until Phone Verification is working. Bovada working on the issue but its been 2 weeks now. Anyone having the same issue?
Have you tried calling them?Quote:
Originally Posted by RandomActs
Not sure if this still works, but the phone # is 888-263-0000
Thanks the number is good. Nobody able to take the call at this time. I will try again tomorrow.
Try between 8am and 5pm ET on weekdays.Quote:
Originally Posted by RandomActs
If you are getting nowhere with one of the first level monkeys, ask for a supervisor.
If you can't get anywhere with that person, ask if you can speak to the "finance team" or "financial services", as that's middle management, and they have power. But sometimes they won't take calls. Hit and miss with that.
Let me know what happens.
Quote:
Originally Posted by RandomActs
I just requested a withdrawal from Bovada using BTC. It went through with no glitches. Also, I revised my profile slightly and it was saved with no issues. Are you using a VPN when you correspond with them? Sometimes I forget to disconnect my VPN. With the VPN connected, none of the sports books I use will let me enter their website.
Called 888 number @ 12;16 EST. Response: "Agents Unavailable at this Time Use Live Chat."
At 12:25 EST I logged into live chat: Miquel was my monkey. He says the issue of SMS verification has been escalated.
Bottom Line: Live Chat says I have to wait to receive an e-mail from the SMS verification team. I ask to speak to someone in Finance and was told to wait until i received an e-mail.
It has been 10 days since trying to withdraw funds and my issue was escalated by live chat.
Always had no issue withdrawing funds until Bovada implemented Phone Verification. Most other companies have no issues implementing this.
This sounds like that, for whatever reason, you can't receive SMS messages from them, and that prevents you from withdrawing.
Is that correct?
Does anyone else have this issue that you know of?